If a student hasn't paid, can I still add them to class?

Yes. If a student arrives without a paid pass, you can still book them into the class from Class Schedule. Sell a pass on the spot, or (when Pay Later is enabled for your studio) add them with Pay Later and collect payment afterwards.

Short answer #

• Open the class → Add Client.
• If they have a usable pass, choose it and click Add to Class.
• If they have no active pass, use Purchase Pass (pay now) or Add with Pay Later (pay at the desk later).
• Outstanding Pay Later balances are cleared on the client profile with Collect payment—not via a separate Unpaid Visits report.

Pay Later must be enabled for your studio (Starter and above, on request). Workshops are not eligible for Pay Later.

Add them from Class Schedule #

Where: Class Schedule → open the class → Add Client

1. Open Class Schedule and open the class (View Details / class detail).
2. Click Add Client.
3. On Find Existing Client, search by name or email.
4. Or use Register New Client if they are new.

Option A: Sell a pass at the desk #

Best when the student can pay now (cash, EFTPOS, or card).

1. In the Add Client dialog, find the client.
2. If they show No active passes, click Purchase Pass (or Register & Sell Pass for a new client).
3. Complete the sale in POS, then add them to the class with the new pass (Add to Class).

You can also open the client profile and use Sell Pass / POS before booking.

Option B: Add with Pay Later #

Best when they will pay later. Only available when Pay Later is enabled and the client is under your unpaid limit.

1. In the Add Client dialog, find a client with No active passes.
2. Click Add with Pay Later.
3. For a new client, you can use Register & Add with Pay Later.

The client is booked into the class. Their profile shows a Pay Later balance (class credits owed at the desk). Each studio has a maximum number of unpaid class credits a client can hold at once.

Collect payment later #

Where: Clients → open the client → Collect payment

1. Open Clients. Use the Pay Later / outstanding filter if you need to find who owes.
2. Open the client profile.
3. On the Pay Later balance banner, click Collect payment.
4. Enter how many class credits were paid, choose Cash, EFTPOS, or Other, and confirm.

Selling a pass for future visits is separate—use Sell Pass or POS if they also want credits going forward. Full steps: How Do I Settle a Pay Later Visit?.

Related help #

• Can Clients Book a Class Before Buying a Pass?
• How Do I Settle a Pay Later Visit?
• Can I add a cash payment to classes owed by clients?