How to Cancel a Booking from the Dashboard and Client Booking Site?

Individual class bookings can be cancelled by you from the dashboard, or by clients on your public booking site and mobile app. Cancelling a booking returns the visit credit to the client's pass. To remove an entire class from the timetable, see How to cancel an upcoming class.

Before you start #

Dashboard: Class Schedule (/schedules) > open a class > Class Schedule Detail

Client booking site: Your public booking page (linked from Settings > Add to Website) or the CoreBookings client mobile app.

Cancel a booking from Class Schedule Detail #

Use this when a client cannot attend and you want to free their spot and return their pass credit.

1. On Class Schedule, click the class row to open Class Schedule Detail.
2. Open the Bookings tab.
3. Find the client in the list.
4. Click the Cancel booking icon (X) in the Actions column.
5. Confirm when prompted.

CoreBookings cancels the booking and returns the visit to the client's pass.

Let clients cancel their own booking #

Clients can cancel their own bookings when they are logged in to your booking site or the CoreBookings mobile app.

Option 1: From the class timetable

1. Log in to your studio's booking site or open the mobile app.
2. Go to the class timetable and find the booked class.
3. Tap Cancel booking (instead of Book).
4. Confirm when prompted.

Option 2: From My Bookings

1. Log in and open My Bookings.
2. Find the upcoming booking.
3. Tap Cancel booking and confirm.

Clients cannot cancel after your Cancellation Cutoff has passed (see below). The cancel button is hidden when the cutoff applies.

Set the cancellation cutoff #

Control how close to class start time clients (and your team) can still cancel bookings.

1. Go to Settings > Business.
2. Under Scheduling & Policies, find Cancellation Cutoff (minutes).
3. Enter the number of minutes before class start when cancellations close (for example, 120 for two hours).
4. Click Save settings.

Most studios use 60 to 120 minutes. Use 0 to allow cancellations up until class start.

Reinstate a cancelled booking #

If you cancelled a booking by mistake, you can put the client back on the class.

1. Open Class Schedule Detail for the class.
2. Go to the Cancellations tab.
3. Click Uncancel next to the client.
4. Confirm when prompted. One visit is deducted from their pass again.

Related help #

• How to cancel an upcoming class
• Do I need to check clients in for class attendance?
• How to send an email or SMS to clients

Need help? Email support@kriya.com.au.